Citizens Multi Assistant Branch Manager
Company: Citizens
Location: Burlington
Posted on: April 25, 2024
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Job Description:
Description
As an Assistant Branch Manager (ABM), you will oversee daily
activities in multiple branch locations. This includes driving
branch performance, sales growth, and colleague and customer
experience through inspirational leadership, highly collaborative
partnerships, and sound operational practices. The ABM fulfills
both a player and coach role in achieving team and individual sales
goals by delivering product/service 'value' and differentiating
solutions that address clearly understood customer needs, and the
ability to drive the team to meet customer financial goals.
The ABM should have experience working in the digital space to show
customers the ease of accessibility of the mobile and online
experience. The ABM will supervise branch operations in the absence
of Branch Manager and assist in colleague coaching, management, and
training; ensuring that business processes and exceptional customer
experiences are being delivered consistently. The ABM will assist
the BM in building a diverse talent pipeline and developing
colleagues to ensure their capabilities keep pace with future
business needs. The ABM must be able to clearly communicate
messages to colleagues and translate business priorities in a way
that colleagues embrace and are able to execute. The ABM has
responsibility for the branches P&L and, therefore, must
understand financials and key business drivers and use that
understanding to guide sound decision-making. As an ambassador for
our brand, the ABM is a visible representative in the field and
community helping branch colleagues cultivate new customer
relationships and deepen existing ones.
This position reports to Branch Manager.
Success in this front-line role can lead to both short and long
term career opportunities in Retail, Business Banking or Wealth
Management.
As an Assistant Branch Manager your primary responsibilities
include:
Drives sales through service: Build and promote branch identity,
drive sales and promote overall ownership and accountability for
improving customer service and branch success
Manage a High Performing Team: Show accountability by taking
ownership of the business and willingness to make customer-focused
decisions when needed
Empower your colleagues and lead by example: Support multiple
branch locations, inspire ownership among your teams and be an
active player-coach.
Utilizing digital technologies and applications to drive business
results.
Ensure our customers are extremely satisfied with every interaction
- make it memorable and the best part of their day
Coach and Develop to Drive Results: Assist colleagues in achieving
their developmental goals and career aspirations
Bring a positive energy and confidence to Citizens every day.
Qualifications
2 or more years of sales management experience in Retail or Branch
Banking environment
Proven ability to coach and develop to drive sales results and
operational excellence in a high volume branch environment.
Successful record of driving an exceptional customer experience
validated through customer satisfaction surveys.
Strong financial and business acumen including experience
interpreting reports to drive productivity.
Strong organizational skills including the ability to manage
multiple responsibilities prioritize and delegate while delivering
results.
Strong interpersonal skills including ability to build customer
base by approaching and establishing dialogue with customers.
Maintain an active role through partnerships with community and
civic organizations
Ability to work all branch operating hours, as needed, including
weekends and some evenings.
Ability to travel, as needed, to required trainings and/or other
branch locations
Successful candidate must meet and comply with all requirements set
forth in the SAFE Act, including, but not limited to successful
completion of the pre-employment screening checks and obtaining a
unique identifier from the NMLS.
Education:
High School degree or equivalent required
Associate's or Bachelor's degree preferred
Success Factors
Knowledge, skills & abilities that typically lead to success in the
job include:
Leading by example
Coaching
Communication
Team Leadership
Customer service
Risk acumen
Retail banking
Consultative selling
Cross selling
Front office customer management
Hours and Work Schedule
Hours per Week: 40 hours
Work Schedule: Monday - Saturday
Some job boards have started using jobseeker-reported data to
estimate salary ranges for roles. If you apply and qualify for this
role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat
everyone with respect and professionalism. Employment decisions are
based solely on experience, performance, and ability. Citizens, its
parent, subsidiaries, and related companies (Citizens) provide
equal employment and advancement opportunities to all colleagues
and applicants for employment without regard to age, ancestry,
color, citizenship, physical or mental disability, perceived
disability or history or record of a disability, ethnicity, gender,
gender identity or expression (including transgender individuals
who are transitioning, have transitioned, or are perceived to be
transitioning to the gender with which they identify), genetic
information, genetic characteristic, marital or domestic partner
status, victim of domestic violence, family status/parenthood,
medical condition, military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its
respective affiliates.
Why Work for Us
At Citizens, you'll find a customer-centric culture built around
helping our customers and giving back to our local communities.
When you join our team, you are part of a supportive and
collaborative workforce, with access to training and tools to
accelerate your potential and maximize your career growth
07/01/2024
Keywords: Citizens, New England , Citizens Multi Assistant Branch Manager, Executive , Burlington, Northeast
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