Customer Order Management Services I- Remote
Company: UNFI
Location: Chesterfield
Posted on: April 26, 2024
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Job Description:
Who We Are:UNFI is North America s Premier Food Wholesaler. We
transform the world of food for our associates, customers,
suppliers and the families we serve every day. With deeper full
store selection and compelling brands for every aisle, built on an
unmatched heritage in great food and fresh thinking. And smarter
food solutions, from fulfillment to insights and beyond, that help
entrepreneurs and major brands alike unlock their full potential
and transform their businesses
for the better. Better Food. Better Future.Purpose: The Customer
Order Management (COM) team serves as a central point of contact
for our both customers and internal departments for support of
order management and services. We are responsible for receiving,
coordinating, and facilitating order management and customer retail
services. The Customer Order Management Services level I works in
close coordination with internal departments to ensure proper
processing and handling of services provided for the customer. This
position is tasked with ensuring that order placement is accurate
and consistent through an optimal and efficient operating model.
Leveraging knowledge of technology both hardware and software
products. this role is responsible to provide first class customer
service via emails and telephone, assisting with any ad-hoc
customer requests.Job Responsibilities:Manage customer orders in
line with the guidelines received from customers, sales, supply
chain and Operations in an accurate and timely manner.Follow system
procedures to capture customer orders on the systems and undertake
sufficient process and controls to manage risk.Communicate with
customers on order related activities to deliver high service
levelsManage the resolution of day to day operational issues or
errors and resolve anomalies to ensure high-level of customer
service and accurate transactions.Work collaboratively with peers
to share best practice, creating an awareness of issues throughout
the department.Use appropriate systems and tools to ensure orders
are processed timely and accuratelyTriage orders exceptions to
resolve prior to processing orders through the DC. Manage late
order and add-ons by setting up additional order waves in the
systemsRepresent the team, department in a professional manner,
understanding and anticipating the business needs, developing good
working relationships with all internal and external partiesTrack
special orders (future ship date orders) while consistently
monitoring product availability and ship dates of
deliveries.Provide Tier I technical helpdesk support to customers
who require help with technical products or services.Job
Requirements: Education/ Certifications/Experience (Required &
Preferred)Associates degree in Business Management or a related
field or equivalent experience.1-2 y ears relevant work experience
preferredMust be proficient in use of Microsoft Office
applications.Product knowledge and industry terms related to UNFI
required.All qualified applicants will receive consideration for
employment without regard to race, color, age, religion, sex,
sexual orientation, gender identity or expression, national origin,
disability, or protected veteran status. UNFI is an Equal
Opportunity employer committed to creating an inclusive and
respectful environment for all. - M/F/Veteran/Disability. VEVRAA
Federal Contractor.
Keywords: UNFI, New England , Customer Order Management Services I- Remote, Executive , Chesterfield, Northeast
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