IT Service Manager (MSP)
Company: Encore Strategic
Location: Weare
Posted on: May 8, 2024
Job Description:
Are you ready for a technical leadership role in a fast-growing,
employee-oriented company? Summit IT is a tight-knit MSP that
prioritizes top-tier technical integration and high-quality,
proactive IT support. Our goal is to be a family-oriented,
community-oriented, positive environment for our employees so they
can execute best-in-class, white-glove IT services for a diverse
range of clients and end-user environments. We're seeking a
people-oriented Service Manager to oversee service delivery for our
clients and continue mentoring our technical team. *This ad has
been posted by Encore Strategic on behalf of Summit IT* We'll
Provide:
- Fun, professional environment facilitated through daily
communication, monthly lunches, and quarterly offsite outings
- Robust benefits package including healthcare, dental,
disability, life insurance, and PTO
- Starting salary of 85K, along with profit-sharing program and
performance-based bonuses
- Opportunities for continued growth supported by mature
processes and sales engine
- Family-first culture that supports work/life balance What
you'll do:
- Manage the team for daily success, including daily activity,
resource allocation, and providing accountability for documentation
and SLAs
- Take ownership for client satisfaction for escalated issues,
communicating with team members and clients and performing
root-cause analysis to ensure resolution
- Mentor employees for success via daily communication, yearly
reviews, and continuous technical/professional training
- Build relationships with clients via client meeting
participation
- Define and review key KPIs, KB articles, and process
documentation
- Track and report metrics for projects and agreements
- Administration of Professional Services Automation tool
(ConnectWise Manage) Skills you'll need:
- 3-5 years of experience with small business technical support,
including applications, processes, software, and equipment
- Connectwise administration experience
- Strong positive mentality, strong communication and
documentation skills, and enthusiasm for improvement and continued
growth
- Sense of ownership for client outcomes and mentoring mindset
for team
- Experience with MSP leadership, planning, and KPI's strongly
preferred Next Steps:
- Quick apply with your resume here
- Get a head start on our application and aptitude testing
process
here:https://www.ondemandassessment.com/link/index/JB-DRQ6J12MC?u=1047336
Keywords: Encore Strategic, New England , IT Service Manager (MSP), IT / Software / Systems , Weare, Northeast
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