Merchandise Claims & Control Associate
Posted on: April 20, 2017
Jobs in this category are responsible for accumulating and processing items that are returned by customers and those authorized for return to vendors for credit. In addition, will verify the correctness of return classifications used by associates, perform applicable system maintenance, and pack ship items to correct destinations. JOB DUTIES/RESPONSIBILITIES:Ensures customer care and selling are #1 priorityMonitors shrink; takes appropriate action to minimize wasteMakes eye contact, smile and greet all customers that come within ten feet of youAssists store associates in receiving Distribution Center (DC) deliveriesEnsures that food safety guidelines in storage and processing procedures are being adhered to as well as processes refrigerated goods and restaurant goods in a timely mannerKeeps current on preprinted 620 and type B Genco returnsEnsures that all Genco-eligible merchandise has Universal Product Code (UPC) scan labelsMakes sure merchandise area is organized and files are set up per office standardization requirements (i.e., Fed Ex and UPS logs are maintained and accurate entries are kept for credit processing)Ensures credit memos are processed and keyed within 24 hoursDaily processing of waste buster containers, out of package and known stolen merchandise using the Inventory Unit Adjustmentapplication in the Remote Maintenance Unit (RMU)Reviews reporting for type 2 Selling Price Adjustments (SPA) to ensure eligible Genco returns are not creating unnecessarymarkdownsFollows up with Repair and Return (RR) tags over 30 days. Claims filed with vendors or service center if not reconciled in 90daysPerforms other duties as assigned JOB REQUIREMENTS:16 years of age or older REQUIRED SKILLS:Basic reading, writing, verbal, and arithmetic skillsAbility to lift and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbsRepetitive standing, bending, lifting, stretching and reaching skillsAbility to make decisions in stressful situationsKnowledge of store, services and location of merchandise EEO EMPLOYER
Keywords: Kmart, New England, Merchandise Claims & Control Associate, Retail - All, Salem, Northeast
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