Associate Director of Quality - IDD Services
Company: United Counseling Services
Location: Bennington
Posted on: October 3, 2024
Job Description:
Position Title: Associate Director of Quality - IDD Services
Job Location: Bennington, VT
Education Level Bachelor Degree
Salary Range: $65,000.00 - $70,000.00 Salary/year
Job Shift: Day
Job Category: Non-Credentialed Position
Description: Why Join UCSFor over 65 years, UCS has been providing
exceptional and thoughtful care to individuals and families in our
community through programs, services, and educational
opportunities. Our staff includes positions such as administration,
clinicians, nurses, teachers, case managers, psychiatrists, and
direct support providers who work within our 15 facilities to
support over 3,000 individuals annually. We are proud to be part of
Vermont Care Partners, a network of sixteen agencies that provide
mental health, substance use disorder, and developmental-disability
services and supports in every county in Vermont. We are looking
for team players to join us in making a difference in the lives of
others and building a stronger community. BENEFITS:
- Competitive Pay
- Health Insurance
- Dental and Vision Plans
- Retirement plan
- Paid Time Off
- Life Insurance
- Employee Assistance Program
- Career development opportunities
- Employee Assistance Program
- Clinical Supervision Hours Benefit
- Award winning worksite wellness program
- An inclusive workplace supported by an active Equity and
Inclusion committee.
- Rewarding experience making a difference in the community.We
believe a dynamic and inclusive workforce will strengthen our
organization and enhance the services we provide. Therefore, it is
our goal to hire a diverse workforce and cultivate a culture where
our employees feel accepted and included, hold a valued place
within our organization and are equally able to contribute to their
fullest extent, assisting in fulfilling our mission of building a
stronger community.
Qualifications: The Associate Director of Quality for IDD Services
is a key leadership role responsible for overseeing and driving the
quality management and improvement initiatives within the IDD
Services Division. This position ensures that all services provided
meet the highest standards of quality, safety, and compliance with
regulatory requirements. The Associate Director of Quality for IDD
Services will work closely with senior leadership, program
managers, and staff to implement effective quality assurance and
performance improvement programs that enhance client outcomes and
support the agency's strategic goals. The Associate Director of
Quality for IDD Services fosters a culture of quality, continuous
learning and improvement among staff. Key Responsibilities
- Quality Management and Improvement
- Develop, implement, and monitor a comprehensive quality
management program that aligns with the organization's mission and
strategic objectives.
- Lead quality improvement initiatives aimed at enhancing service
delivery, client satisfaction, and overall program
performance.
- In coordination with the IDD Clinical Director, establishes and
monitor key performance indicators (KPIs) and benchmarks to
evaluate the effectiveness of services and identify areas for
improvement.
- Compliance and Regulatory Oversight
- Ensures compliance with all federal, state, and local
regulations, as well as designation standards relevant to IDD
services.
- In coordination with the Director of Operations, oversees
internal and external audits and inspections, prepares for the
program's designation processes, and ensures timely and accurate
reporting as required by the Department of Aging and Independent
Living.
- Develop and maintain policies and procedures that promote best
practices in service delivery and quality assurance.
- Electronic Health Record (EHR) Monitoring
- Oversees the accurate and timely documentation of client
records within the Electronic Health Record (EHR) system, ensuring
compliance with organizational standards and regulatory
requirements.
- Regularly reviews and audits client records in the EHR to
ensure completeness, accuracy, and adherence to best practices in
documentation.
- Data Management and Reporting
- Collect, analyze, and report on data as required by the
Department of Aging and Independent Living and the agency related
to service quality, client outcomes, and operational
performance.
- Utilize data to identify trends, risks, and opportunities for
improvement, and make data-driven recommendations to senior
leadership.
- Prepare and present regularly quality reports to agency
leadership, Board of Directors, and other stakeholders.
- Training and Staff Development
- Provides leadership and guidance to staff on quality
improvement practices, compliance requirements, and effective use
of the EHR system.
- In coordination with the IDD Training Committee, the Compliance
Officer, and the Director of Operations, develops trainings focused
on quality assurance, risk management, regulatory compliance and
EHR documentation standards.
- Risk Management
- Identify potential risks to service quality and client safety.
In coordination with the Director of Operations, IDD Clinical
Director, and Director of IDD Services, develops strategies to
mitigate these risks.
- Leads investigations to incidents, complaints, and grievances,
ensuring appropriate corrective actions are taken.
- Maintains a risk register for the IDD Division and regularly
reviews and updates the IDD Division Risk Management Plan.
- Collaboration and Leadership
- Collaborates with program directors, managers, and staff to
integrate quality improvement efforts across the programs in the
IDD Division.
- Serves as a member of the agency's leadership team,
contributing to the overall strategic direction of the agency.
- Is a member of the agency's Quality, Compliance, and Health and
Safety Committees (Quality Council, Health and Safety, IRRC,
etc.).EDUCATIONAL REQUIREMENTS: Bachelor's Degree in a relevant
field (Healthcare, Administration, Social Work, Public Health)
preferred; EXPERIENCE: A Minimum of 5 Years Experience in quality
management or related field, preferably within an IDD or healthcare
setting.LICENSES/CERTIFICATIONS REQUIRED: Valid driver's license,
First Aid/CPR/AED (to be obtained within three months of hire)
PI6b97fcf03c0b-37248-35637169
Keywords: United Counseling Services, New England , Associate Director of Quality - IDD Services, Executive , Bennington, Northeast
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