Associate Director of Quality - IDD Services
Company: United Counseling Services
Location: Bennington
Posted on: October 3, 2024
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Job Description:
Position Title: Associate Director of Quality - IDD Services Job
Location: Bennington, VT Education Level Bachelor Degree Salary
Range: $65,000.00 - $70,000.00 Salary/year Job Shift: Day Job
Category: Non-Credentialed Position Description: Why Join UCSFor
over 65 years, UCS has been providing exceptional and thoughtful
care to individuals and families in our community through programs,
services, and educational opportunities. Our staff includes
positions such as administration, clinicians, nurses, teachers,
case managers, psychiatrists, and direct support providers who work
within our 15 facilities to support over 3,000 individuals
annually. We are proud to be part of Vermont Care Partners, a
network of sixteen agencies that provide mental health, substance
use disorder, and developmental-disability services and supports in
every county in Vermont. We are looking for team players to join us
in making a difference in the lives of others and building a
stronger community. BENEFITS:Competitive PayHealth InsuranceDental
and Vision PlansRetirement plan Paid Time OffLife InsuranceEmployee
Assistance ProgramCareer development opportunitiesEmployee
Assistance Program Clinical Supervision Hours Benefit Award winning
worksite wellness programAn inclusive workplace supported by an
active Equity and Inclusion committee.Rewarding experience making a
difference in the community.We believe a dynamic and inclusive
workforce will strengthen our organization and enhance the services
we provide. Therefore, it is our goal to hire a diverse workforce
and cultivate a culture where our employees feel accepted and
included, hold a valued place within our organization and are
equally able to contribute to their fullest extent, assisting in
fulfilling our mission of building a stronger community.
Qualifications: The Associate Director of Quality for IDD Services
is a key leadership role responsible for overseeing and driving the
quality management and improvement initiatives within the IDD
Services Division. This position ensures that all services provided
meet the highest standards of quality, safety, and compliance with
regulatory requirements. The Associate Director of Quality for IDD
Services will work closely with senior leadership, program
managers, and staff to implement effective quality assurance and
performance improvement programs that enhance client outcomes and
support the agency's strategic goals. The Associate Director of
Quality for IDD Services fosters a culture of quality, continuous
learning and improvement among staff. Key ResponsibilitiesQuality
Management and ImprovementDevelop, implement, and monitor a
comprehensive quality management program that aligns with the
organization's mission and strategic objectives.Lead quality
improvement initiatives aimed at enhancing service delivery, client
satisfaction, and overall program performance.In coordination with
the IDD Clinical Director, establishes and monitor key performance
indicators (KPIs) and benchmarks to evaluate the effectiveness of
services and identify areas for improvement. Compliance and
Regulatory OversightEnsures compliance with all federal, state, and
local regulations, as well as designation standards relevant to IDD
services.In coordination with the Director of Operations, oversees
internal and external audits and inspections, prepares for the
program's designation processes, and ensures timely and accurate
reporting as required by the Department of Aging and Independent
Living. Develop and maintain policies and procedures that promote
best practices in service delivery and quality assurance.
Electronic Health Record (EHR) MonitoringOversees the accurate and
timely documentation of client records within the Electronic Health
Record (EHR) system, ensuring compliance with organizational
standards and regulatory requirements.Regularly reviews and audits
client records in the EHR to ensure completeness, accuracy, and
adherence to best practices in documentation. Data Management and
ReportingCollect, analyze, and report on data as required by the
Department of Aging and Independent Living and the agency related
to service quality, client outcomes, and operational
performance.Utilize data to identify trends, risks, and
opportunities for improvement, and make data-driven recommendations
to senior leadership.Prepare and present regularly quality reports
to agency leadership, Board of Directors, and other
stakeholders.Training and Staff DevelopmentProvides leadership and
guidance to staff on quality improvement practices, compliance
requirements, and effective use of the EHR system.In coordination
with the IDD Training Committee, the Compliance Officer, and the
Director of Operations, develops trainings focused on quality
assurance, risk management, regulatory compliance and EHR
documentation standards. Risk ManagementIdentify potential risks to
service quality and client safety. In coordination with the
Director of Operations, IDD Clinical Director, and Director of IDD
Services, develops strategies to mitigate these risks.Leads
investigations to incidents, complaints, and grievances, ensuring
appropriate corrective actions are taken.Maintains a risk register
for the IDD Division and regularly reviews and updates the IDD
Division Risk Management Plan.Collaboration and
LeadershipCollaborates with program directors, managers, and staff
to integrate quality improvement efforts across the programs in the
IDD Division.Serves as a member of the agency's leadership team,
contributing to the overall strategic direction of the agency.Is a
member of the agency's Quality, Compliance, and Health and Safety
Committees (Quality Council, Health and Safety, IRRC,
etc.).EDUCATIONAL REQUIREMENTS: Bachelor's Degree in a relevant
field (Healthcare, Administration, Social Work, Public Health)
preferred; EXPERIENCE: A Minimum of 5 Years Experience in quality
management or related field, preferably within an IDD or healthcare
setting.LICENSES/CERTIFICATIONS REQUIRED: Valid driver's license,
First Aid/CPR/AED (to be obtained within three months of hire)
PI8c17844b13d7-25660-35637169
Keywords: United Counseling Services, New England , Associate Director of Quality - IDD Services, Executive , Bennington, Northeast
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