Customer Account Manager
Company: Kamatics Corporation
Location: Bloomfield
Posted on: October 9, 2024
Job Description:
Customer Account ManagerRequisition ID 2024-8564Category
Marketing CommunicationsSegment Kaman AerospaceShift Shift 1# of
Openings 1Posted Date 6 days ago (10/2/2024 9:44 PM)Overview We
have an exciting opportunity for a motivated Customer Account
Manager to join our team in Bloomfield, CT. Reporting to the
Customer Account Manager Team Lead, the Customer Account Manager
negotiates and administers a variety of sales contracts using
independent discretion and judgment: prepares quotes and orders for
customers, responds to customer inquired in a timely and efficient
manner, and manages information necessary for processing customer
orders. Kaman Specialty Bearings & Engineered Products, a division
of Kaman Corporation, is a leader in the design and manufacture of
high technology mechanical products used in aviation, marine,
hydropower and other industrial applications. Power your career
with an industry leader that powers the future.Essential Duties and
Responsibilities
- As the Customer Account Manager you will negotiate contracts
with customers regarding price, delivery schedule and terms and
conditions, ensuring that terms are acceptable to management.
Negotiates changes or modifications to contract when requested by
customer.
- Interpret and respond to customer and Field Representatives
questions or requests for information. Design proposals and quotes
and reports status. Resolve customer issues appropriately and
refers issues to supervision when necessary.
- Maintain relationship with accounts, communicates activities,
provides reports to customers and department. Handle customer
inquiries and complaints. Solve problems that arise in the
performance of the contract.
- Research historical data, cost substantiation and market
analysis to determine price. Prepare documents for quotes, orders,
changes, letters, spreadsheets, presentations and reports.
- Coordinate customer / field sales efforts with Engineering,
Manufacturing, Quality and Contract Review departments.
- Provide reports to management, indicating pending and overdue
orders.
- Maintain clean and safe work environment. Follow safety and
environmental procedures and regulations. Report safety incidents
to supervisor.
- Make recommendations for improvements to work processes and
procedures. Contribute to 5 S programs in work area.
- Provide a high level of service to all internal and external
customers. Contribute to positive teamwork environment.
- Perform other duties as assigned. Accomplish related results as
needed.Qualifications Education:
- Bachelors Degree preferred; or AS degree with 2+ years of
relevant experience.Experience:
- 1 year of experience in Manufacturing / Marketing / Sales
/Customer Service/ Customer Support environment.
- Aerospace industry environment is preferred. Knowledge, Skills
and Abilities:
- Aerospace Industry
- Customer industry, needs and solutions
- Ability to occasionally travel, less than 5% #LI-AF1#KAM Kaman
Corporation is an Equal Opportunity Minority/Female/Individuals
with Disabilities/Protected Veteran and Affirmative Action
EmployerKaman Corporation considers for employment and hires
qualified candidates without regard to age, race, religion, color,
sex, sexual orientation, gender identity, national origin,
ancestry, protected veteran or disability status or any factor
prohibited by law. Kaman Corporation and all of its related
companies fully endorse equal opportunity for all. Kaman provides
reasonable accommodation for qualified individuals with
disabilities and disabled veterans in job application procedures
and/or process. Please inform us if you need assistance completing
any forms or to otherwise participate in the application process.
For more information, please for a notice that provides information
concerning the laws and procedures for filing complaints of
violations of the laws with the Office of Federal Contract
Compliance Programs (OFCCP).Many positions at Kaman require access
to information or technology that is subject to the International
Traffic in Arms Regulations (ITAR) and/or the Export Administration
Regulations (EAR). For ITAR and EAR purposes, U.S. persons include
U.S. citizens, nationals and lawful permanent residents, as well as
asylees and refugees. The ITAR and/or EAR may limit access rights
for non-US Persons or other unauthorized individuals. Kaman
reserves the right to require candidates and employees to provide
proof of citizenship, nationality and/or immigration status to
determine ITAR and EAR compliance
requirements.PI14c19104f69b-31181-35713907
Keywords: Kamatics Corporation, New England , Customer Account Manager, Executive , Bloomfield, Northeast
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