Ecommerce Manager

Company: Michael Page
Location: Norwalk
Posted on: October 11, 2024

Job Description:

As the eCommerce Manager, you will manage the Shopify DTC site and multiple eCommerce marketplaces, focusing on operational excellence and growth. Key duties include optimizing customer acquisition and retention, leading merchandising strategies, and using data to enhance the customer experience and increase order value.Client DetailsThis client is a growing athletic-wear manufacturing start up focusing on cutting-edge technology and sustainable practices. Description

• Oversee day-to-day operations of Shopify DTC site and multiple eCommerce marketplaces (TikTok, Meta, etc.).
• Manage product listings, pricing, and inventory to ensure platform best practices and seamless customer experiences.
• Leverage web analytics to monitor KPIs (traffic, conversions, cart abandonment, AOV) and implement data-driven improvements.
• Optimize order processing systems and manage integrations to ensure smooth fulfillment and avoid stockouts.
• Collaborate with internal and external teams to resolve site issues and enhance overall user experience.
• Lead merchandising strategy to increase average order value and boost customer retention.
• Develop and execute customer acquisition and retention tactics to reduce churn and scale loyalty programs.
• Ensure website navigation and UX are optimized for a seamless, user-friendly online shopping experience.Profile
  • Progressive ecommerce experience.
  • Proven track record of taking projects from strategy to execution.
  • Extensive knowledge of Shopify Plus, including store setup, app management, merchandising, and digital marketing to enhance customer experience.
  • Strong analytical skills; able to process and interpret large datasets to drive business decisions.
  • Proficient in ecommerce data tools like Google Analytics, Shopify Plus, TripleWhale, and Hot Jar, with a quick ability to learn new platforms.
  • Skilled in multitasking and project management, with a focus on meeting deadlines.
  • Excellent communication, presentation, and planning skills.
  • Strong interest in understanding and influencing online user behavior.
  • Collaborative team player, comfortable in a fast-paced environment.Job Offer
    • Health, dental, vision benefits
    • 401k match
    • Growth opportunity
    • A chance to be a part of an industry leading - innovative brandMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.

Keywords: Michael Page, New England , Ecommerce Manager, Executive , Norwalk, Northeast