DIRECTOR OF IMPLEMENTATION AND SUPPORT SERVICES

Company: Arkatechture
Location: Portland
Posted on: October 12, 2024

Job Description:

Director of Implementation and Support Services

Department: Arkalytics - Support

Employment Type: Full Time

Location: Portland, ME, USA

Compensation: $130,000 - $150,000 / year

Description

Why Work Here?

At Arkatechture, we have a simple shared mission: to build a sustainable organization built upon three pillars: Do something meaningful, With a great team, Earning what you deserve.

We started in 2012 with a passion for data, business, and getting things done. We are a team of data lovers and technical experts who use our skills to help businesses big and small harness, utilize, and optimize their data. As New England's Data Resource, we are a small company constantly evolving to keep up with changing landscapes in the data world.

We are proud of the community and culture that we've created at Arkatechture, and we have no intention of slowing down. We offer a competitive benefits package that includes:

• A flexible work-from-home policy (work 100% remotely!)
• Open-concept offices in Portland, ME with an easy-going dress code, and fresh pots and pops all day (that's coffee and popcorn!)
• Training & certificate reimbursement
• A competitive benefits package that includes medical, disability, life insurance and optional dental/vision
• 401K Retirement planning with company matching
• Generous paid time off and eleven paid holidays
• Employee recognition through milestone awards including annual PTO increases and a 4 day work-week at 3 years of service! All employees share our core values: put the team first, practice humility, take pride in everything we do, stay curious, care for our community & environment, take work seriously; ourselves not so much.
  
  The Position
  
  The Director of Implementation and Support Services will be a critical part of the office of the CTO and will help with overseeing and guiding the entire engineering and support organization within Arkalytics. They will provide strategic leadership on Arkalytics Services (Implementations) and Support (Service desk and Production support) to obtain maximum performance gains for the platform. They will work closely with the CTO and other department heads to ensure that Arkalytics Implementations and support services are run optimally. This position requires a balance of leadership, technical, data and analytical expertise and is a critical position between the implementation and support services of Arkalytics forming a bridge between the CTO, PMO, PO, Technical teams and the CSM team.
  
  How to Apply
  
  Please send a cover letter and resume with your application. You must submit both documents to be considered for the position. Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Arkatechture we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
  
  Key Responsibilities
  • Oversee and architect development and implementation of the Arkalytics platform offerings
  • Develop, test and review code (Python, SQL, AWS, Snowflake)
  • Provide technical and architectural guidance to the team following engineering best practices for Data Management
  • Lead operational metrics development, analysis and reporting for Arkalytics Service desk, staffing, planning and optimizing the Service desk
  • Ensure Arkalytics Implementations are streamlined, standardized, scalable and fully optimized
  • Collaborate with executive leadership to align technical strategies with business goals
  • Oversee the implementation of best practices in support of both Arklaytics Implementations and Support Services
  • Oversee the creation of data assets, documentation and other related strategic initiatives within IT
  • Driving continuous improvement in engineering processes, tools, and technologies to enhance efficiency and productivity
  • Work with PMO to accurately capture and allocate IT resources to specific projects
  • Develop and report on KPIs (leading and lagging indicators) to show performance improvements and effectiveness around Arkalytics Services and Support to the CTO
  • Operate the IT department as a business profit center showing incremental progress to the CTO
  • Work with the CTO on the Arkalytics Technology Plan
  • Respond to Technical RFPs (Request for proposals) in the role of a Solution Architect
  • Remove any IT blockers to ensure smooth project execution
  • Oversee production support (Service desk + nightly batch) across all clients and escalate when necessary to CTO and other stakeholders
  • Ensure IT team is engaged on current trends and developments
  • If assigned, manage teams comprising of Engineers / Architects / Developers / Administrators / Analysts
  • Be the escalation point for Service Desk, Production Support and Implementation issues and help with resolution meeting SLAs
  • Ensure technologies are used efficiently, profitably and securely
  • Research and evaluate leading market solutions and technologies to enhance operational effectiveness and reduce costs
  • Perform some administrative functions if assigned
  • Approve timesheets where applicable
  • Attend and represent CTO in platform audits (internal and external)
  • Review and remediate platform drifts (from automated drift detection methods)
  • Perform other related duties as assigned Skills, Knowledge and Expertise
    
    Requirements
    • Bachelor's or Master's Degree in Computer Science, Engineering, a related field.
    • 8+ years corporate managerial experience, leading cross-functional IT teams consisting of developing IT strategies, development and architecture
    • Strong knowledge of agile principles and processes
    • Experience working on data management projects (data warehousing, BI, analytics, etc)
    • Demonstrate strong personal and organizational leadership and communication skills, excellent ability to listen and capture business and customer feedback
    • 3+ years decision-making experience in the financial industry. Credit union or community bank experience preferred
    • Critical thinking and problem solving skills
    • Ability to multitask, organize, and prioritize work and conflicting priorities
    • Drive detailed estimates, work breakdowns, and plans through project management systems and processes
    • Demonstrated leadership of a team of professionals
    • Extensive Data warehousing skills particularly in the Extract Load and Transform areas
    • Extensive experience with SQL and data modeling
    • Extensive experience with AWS and services such as Containers (Fargate), Lambda, S3, DynamoDB, SQS, EC2, ECS etc
    • Experience with databases such as Snowflake , Databricks, SQLServer, Oracle, etc
    • Experience with tools such as Talend, Matillion and other ELT/ETL tools
    • Experience with programming languages such as Python Preferred Experience
      • Certified AWS Cloud practitioner, Developer or Solutions Architect
      • Exposure to Data visualization tools such as Tableau, Thoughtspot, Qlik, Power BI etc
      • Experience with Docker
      • Experience with Terraform
      • Experience developing SAAS products
      • Experience with Slack, Jira, Confluence, and Jira Service Desk
      • Experience with Scrum framework

Keywords: Arkatechture, New England , DIRECTOR OF IMPLEMENTATION AND SUPPORT SERVICES, Executive , Portland, Northeast