PHARMACY CARE COORDINATOR - NATIONAL REMOTE
Company: UnitedHealth Group
Location: South Portland
Posted on: October 16, 2024
Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.On the Provider Experience team, your
role will be to manage existing Optum accounts and drive growth in
those accounts by supporting providers, patients, sales and
operations, and other teams such as Payer Relations, Industry
Relations, Financial Assistance Department, pharmacist teams,
etc.---You will enjoy the flexibility to telecommute* from anywhere
within the U.S. as you take on some tough challenges.Primary
Responsibilities:
- Supporting providers through inbound calls, portal chats,
outreach, escalations, and/or EMR task
- Be self-aware, compassionate, and genuine in service
- Scheduling prescription deliveries
- Handle difficult situations and ensure the provider experience
is exceptional
- Collect provider preferences
- Problem-solve with decisiveness and urgency and escalate to
operations partners, team leads, management and other
stakeholders
- Enters notes/information into appropriate pharmacy system or
other systems to document interactions
- Ensure patients and providers are supported by following
escalation through to finish
- Ensure communication between providers and sales is completed
and issues are raised to management
- Works as a liaison with operations partners letting them know
of any patient or practice issues/concerns
- Respond professionally and appropriately
- Focus on patient care and quality assurance
- Excellent communication, upselling Optum services to
Providers
- Promote and educate on Optum tools (Patient Portal, Provider
Portal, Optum Connections, etc.)
- Able to work flexible hours
- All other duties as assignedYou'll be rewarded and recognized
for your performance in an environment that will challenge you and
give you clear direction on what it takes to succeed in your role
as well as provide development for other roles you may be
interested in.Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience---Preferred
Qualifications:
- Basic knowledge of Microsoft Outlook, Excel, and Word---
- 1+ years of experience in patient services in a medical
environment---
- Experience with a complex pharmacy system---
- National Pharmacy Technician Certification, current and in good
standingSoft Skills:
- Proven your ability to manage multiple tasks and set
priorities
- Experience establishing and executing action plans; able to
share your past successes
- A strong business acumen and ability to make good
judgments
- Excellent interpersonal skills
- Have high standards, are diplomatic when faced with conflict,
and always communicate in a professional and courteous manner
- Ability to produce quality results with a detail-oriented
focus---*All Telecommuters will be required to adhere to
UnitedHealth Group's Telecommuter Policy.California, Colorado,
Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii,
Washington or Washington, D.C. Residents Only : The hourly range
for California, Colorado, Nevada, Connecticut, New York, New
Jersey, Rhode Island, Hawaii, Washington or Washington, D.C.
residents is $16.54 to $32.55 per hour. Pay is based on several
factors including but not limited to local labor markets,
education, work experience, certifications, etc. UnitedHealth Group
complies with all minimum wage laws as applicable. In addition to
your salary, UnitedHealth Group offers benefits such as, a
comprehensive benefits package, incentive and recognition programs,
equity stock purchase and 401k contribution (all benefits are
subject to eligibility requirements). No matter where or when you
begin a career with UnitedHealth Group, you'll find a far-reaching
choice of benefits and incentives.Pursuant to the San Francisco
Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction records.Application Deadline:
This will be posted for a minimum of 2 business days or until a
sufficient candidate pool has been collected. Job posting may come
down early due to volume of applicants.At UnitedHealth Group, our
mission is to help people live healthier lives and make the health
system work better for everyone. We believe everyone-of every race,
gender, sexuality, age, location, and income-deserves the
opportunity to live their healthiest life. Today, however, there
are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.Diversity creates a healthier atmosphere: UnitedHealth
Group is an Equal Employment Opportunity / Affirmative Action
employer, and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, age,
national origin, protected veteran status, disability status,
sexual orientation, gender identity or expression, marital status,
genetic information, or any other characteristic protected by
law.UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.#RPO
#Green
Keywords: UnitedHealth Group, New England , PHARMACY CARE COORDINATOR - NATIONAL REMOTE, Healthcare , South Portland, Northeast
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