LEAD SHIFT LEADER
Company: Dunkin'
Location: Brewer
Posted on: October 11, 2024
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Job Description:
Lead Shift Leaders support General Managers in their efforts to
develop a team of dedicated people delivering great guest
experiences and profitable top line sales. They assist in the
development of Shift Leaders and crew and fulfill accountabilities
assigned by the General Manager.If you enjoy working in a
fast-paced, fun-paced environment that is challenging and allows
you to apply your personality and skills in a variety of ways,
becoming a Lead Shift Leader for a Dunkin' Donuts franchisee is a
great career choice. Our team is committed to making our guests'
day by serving them with a great product, a smile, and heck, maybe
even a joke or two. Everyone on our team, from our franchisee to
our manager to our crew member, works together and takes pride in
doing a good job. If you are ready to roll up your sleeves and work
with a winning team, then join our dynamic, award winning
franchise!Responsibilities Include:Promote a team environment by
fostering respect, providing coaching and feedback, recognizing
achievements, resolving employee concerns and communicating
effectively.Assist in the recruitment, selection, and training of
Crew Members and Shift Leaders as directed by the General
Manager.Support development of team members through effective cross
training, deployment, and delegation of responsibilities.Hold team
members accountable for their behavior and performance, addressing
concerns promptly.Hold guests as highest priority and role model
exceptional guest service.Ensure Brand standards and systems are
executed.Drive sales through effective execution of restaurant
standards and marketing initiatives.Delegate and lead processes to
control labor costs, food costs, and cash.Ensure the safety and
security of team and guests through a focus on preventative
maintenance and cleanliness.Work with General Manager to assess
restaurant, develop action plans to target opportunities, and
implement plans designed to achieve goals.Comply with all
restaurant, Brand, and franchisee policies.Qualifications:Able to
clearly express oneself verbally and in writing
(English)Restaurant, retail, or supervisory experienceGuest Focus -
anticipate and understand guests' needs and exceed their
expectations.Passion for Results - set compelling targets and
deliver on commitments.Problem Solving and Decision Making - make
good decisions based on analysis, experience and judgment.Building
Effective Teams - get the right people in the right places,
enabling them to make decisions and celebrate success as a
team.Conflict Management - use interpersonal skills to confront
tough issues and resolve disagreements constructively.Benefits
Include:Competitive Weekly PayPaid Time OffEmployee MealsMedical
and Dental Insurance with Company contribution (full time
employees)Colonial Accident, Short Term Disability & Life Insurance
AvailableYou are applying for work with a franchisee of Dunkin'
Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their
affiliates. Any information you submit will be provided solely to
the franchisee. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who are
solely responsible for their own employees and set their own wage
and benefit programs that can vary among franchisees.The Dunkin'
Donuts trademarks, logos and designs are trademarks of DD IP
Holder, LLC. Used under license.
Keywords: Dunkin', New England , LEAD SHIFT LEADER, Hospitality & Tourism , Brewer, Northeast
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