Customer Experience Team Leader

Company: Wegmans Food Markets
Location: Norwalk
Posted on: April 1, 2025

Job Description:

Customer Experience Team Leader at Wegmans Food Markets summary:
As a Customer Experience Team Leader at Wegmans, you will inspire a team to deliver exceptional customer service while managing employee performance and operational efficiency. You will have the opportunity to enhance your leadership skills through mentoring and developmental events, driving growth for both yourself and your team. Join a company that prioritizes a people-first culture and offers numerous benefits for personal and professional growth.
Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Age Requirement: Must be 18 years or olderLocation: Norwalk, CTAddress: 675 Connecticut AvePay: $22 - $22.75 / hourJob Posting: 03/22/2025Job Posting End: 04/21/2025Job ID:R0240754we are a food market where you make the differenceAt Wegmans, we're on a mission to help people live healthier, better lives through exceptional food. So, when you bring your authentic self and your passion for people to Wegmans, you're joining a team of difference-makers. Our promise to our customers is simple: Every Day You Get Our Best. And because it all starts with you, we'll make sure you have the support you need to grow personally, express your individuality, and create change in your community.how you'll make the differenceBring your passion for people, and we'll give you the resources you need to enhance your leadership skills and grow your career! Joining Wegmans as a Team Leader puts you right at the center of a people-first, dynamic environment that's always moving, growing, and innovating. Through one-on-one mentoring and participation in developmental events, you'll gain a deep understanding of our operations and business measures along with the values that set us apart. You'll find so many opportunities to grow in various areas of the store, including our Service, Merchandising, Perishable, and Culinary departments.what will you do?

• Manage employee performance and growth by providing resources, training, feedback, and development opportunities
• Provide incredible customer service to both customers and your team of employees
• Help solve operational challenges while maintaining open communication with managers
• Coordinate activities and prioritize tasks to ensure your team runs efficientlyRequired Qualifications
  • 1 or more years of work experience or a college degree
  • Computer SkillsPreferred Qualifications
    • Experience leading a team
    • Enthusiasm for and knowledge of relevant products
    • Ability to quickly learn and adapt to new situations and subject mattersAt Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.Whether through premium pay for working overtime, on Sundays or on recognized holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department. Comprehensive benefits*
    • Paid time off (PTO) to help you balance your personal and work life
    • Higher premium pay rates for working overtime, on Sundays, or on a recognized holiday
    • Health care benefits that provide a high level of coverage at a low cost to you
    • Retirement plan with both a profit-sharing and 401(k) match
    • A generous scholarship program to help employees meet their educational goals
    • LiveWell Employee & Family program to support your emotional, work-life and financial wellness
    • Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
    • And more!***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For -. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
      
      Keywords:
      customer experience, team leader, employee performance, leadership skills, food market, customer service, operational efficiency, mentoring, professional growth, Wegmans
      

Keywords: Wegmans Food Markets, New England , Customer Experience Team Leader, Hospitality & Tourism , Norwalk, Northeast