Customer Service Representative

Company: CCL Industries
Location: Shelton
Posted on: April 3, 2025

Job Description:

Duties/Responsibilities:

* Provides customers with pricing quotes, samples, delivery and product information.
* Follows and establish guidelines to receive and answer customer questions, comments, or complaints.
* Maintains records and prepares required reports accurately and in a timely manner.
* Coordinates with sales, management, art, ink, production and the quality control department to provide efficient process flow of customer orders and needs
* Enter orders and important order specific and customer specific information into CCL's proprietary processing system.
* Follows orders through the system from beginning to end, taking ownership and responsibility for all assigned accounts.
* Maintains work area in a neat and orderly condition in accordance with established Health and Safety rules and procedures.
* Maintains customer files and assists with general office work as needed
* Participates in special projects and performs other job-related duties as assigned

Requirements:

* Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
* English proficient (speak, write and read). Ability to communicate effectively with customers, peers and all levels of management.
* Excellent telephone skills, data entry skills, attitude, and professional etiquette
* Must be able to complete tasks in an accurate and timely manner
* Must be energetic, highly motivated, a team player, able to work independently
* Must be computer savvy and have a working knowledge of Microsoft Applications to include Outlook, Excel and Word.
* Employee is regularly required to sit for a long period of time, stand, walk, use hands, and reach with hands and arms

Education and/or Experience:

* A minimum of a high school diploma or GED equivalent (required)
* A minimum of 1-2 years of proven experience and/or training in Customer Service. Experience in manufacturing and/or Printing industry (preferred)
* Associates degree or equivalent (preferred)

CCL offers a competitive compensation and benefits package which includes:

Paid Time Off

Paid Maternity Leave

Paid Bereavement Leave

Paid Jury Duty Leave

401k program with company match

Profit Sharing Program

Medical, Dental, Vision, Life Insurance benefits, HSA/FSA

Work Location: Shelton, CT 06484

Please check us out - CCL Label

CCL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: CCL Industries, New England , Customer Service Representative, Hospitality & Tourism , Shelton, Northeast