Customer Service Representative

Company: H2O Innovation Inc.
Location: Swanton
Posted on: April 3, 2025

Job Description:

At H2O Innovation, we push the boundaries of the impossible to create a future where water is abundant, clean, and accessible to all. Our commitment to innovation extends to the manufacturing of specialized products for maple syrup production. Our maple business line embodies this vision by combining ancestral expertise with cutting-edge technology to create a unique maple syrup production experience.

We are looking for a Customer Service Representative to join our teams, united by our core values: Loyalty, Entrepreneurship, Achievement, and Unity. These values are ingrained in our culture, which is based on three core principles: Care our colleagues and stakeholders, Communicate, and Celebrate every employee and success.

The Customer Service Representative will work at our plant located in Swanton. If you want to join an innovative company that prioritizes the well-being of its employees, you're in the right place! A permanent, full-time position and daily enjoyment are waiting for you!

Here are the benefits of joining H2O

* Group insurance plan: include health insurance, health savings account (HSA), dental insurance, vision insurance, voluntary short-term and long-term disability insurance;
* 401k contributions match;
* Employee assistance program;
* Profit-sharing bonus plan;
* Eleven (11) statutory holidays;
* Minimum of three (3) weeks of vacation and five (5) wellness days.

The Day-to-day

* Greet and assist customers via phone, email, or in person, providing accurate information about our products and services;
* Serve as the main point of contact for walk-in customers in our retail establishment;
* Enter and process orders for new products or additional products into our ERP system;
* Use your knowledge of products and services to respond to customer inquiries or direct them to the appropriate staff member;
* Ensure that appropriate actions are taken to resolve customer issues and concerns, ensuring that resolutions are properly recorded;
* Maintain customer accounts and interaction records, including details of inquiries, complaints, and feedback;
* Perform any other related tasks associated with this position.

The skills we are looking for

* Customer service experience (an asset);
* Proficiency in enterprise software and related programs such as MS Office (Excel, Word, Outlook);
* Excellent communication skills, including active listening;
* Service-oriented with the ability to effectively resolve issues;
* Ability to quickly learn and understand our products and their applications;
* Strong organizational skills and attention to detail;
* Ability to maintain confidential, accurate, and well-organized records.

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Keywords: H2O Innovation Inc., New England , Customer Service Representative, Hospitality & Tourism , Swanton, Northeast