Software Implementation Director

Company: Fidelity Investments
Location: Merrimack
Posted on: April 13, 2025

Job Description:

Would you like to help shape the future of Fidelity's Wealth and Brokerage product experiences using your expertise in building natural language processing applications? The AI/ML Solution Architect plays a key role in the Digital Foundations Architecture (DFA) team. Our technology powers seamless voice and chat experiences for both our customers and representatives so that they can accomplish customer service tasks quickly and efficiently.
The AI Solutions team delivers these solutions by applying Natural Language Processing (NLP), Machine Learning models, and modular user interfaces to build fast and efficient experiences that support our customer's financial well-being. Furthermore, adapting search platforms to new methodologies such as Semantic Search will be key to the success in this role. This role will lead the architecture to blend Experience design, NLP, Search, and AI to build virtual assistants and copilot experiences to better assist our customers and associates.
The Solution Architect works closely with business sponsors, project managers, engineers, and architects to develop strategies, standards, policies, and recommendations to develop best of class solutions for our associates and customers. This role leads the end-to-end architecture and is responsible for ensuring solutions meet strategic business and technical goals. BS degree in Computer Science or related software engineer field or equivalent experience
Expertise with Virtual Assistants / Chat Clients
Expertise in integrating with Natural Language Processing / Machine Learning models
Experience with OpenSearch, Redis, or other vector capable database
js / Java in an API first architecture.
Experience with Python, Jupyter, or other Data Science language
Experience with LucidWorks (Apache Solr) Search Platform or similar
Experience with Large Language Models (LLM) (e.g. Understanding of User Experience development for web and mobile (JS, iOS, Android)
Experience with cloud native AWS and/or Azure AI tools
Expertise with CI/CD and unit test practices / Test Driven Development
Knowledgeable of API Management and domain driven design
Ability to translate business needs into technology solutions and provide end-to-end reference architecture designs
Fidelity Enterprise Architecture team is seeking an individual who is looking for a meaningful and rewarding opportunity to help change and influence the future of Wealth and Brokerage applications and products in our next generation of experience platforms. As a member of the architecture team, you will take part in developing a new experience for our associates and customers in our mobile, web, and voice platforms as well as our Investor Centers. You will work with architecture and application teams to help champion innovation, drive standardization and deliver on new technology patterns across the stack for our associate and customer use.
Fidelity Personal Investing Architecture provides strategic technology direction and architecture vision for Fidelity's Personal Investing businesses. We're a comprehensive central architecture practice, leading IT strategy and architecture transformation, IT oversight and governance, promoting collaboration and open communication to facilitate better decision-making at all levels. Technology changes lives. Information Technology Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Keywords: Fidelity Investments, New England , Software Implementation Director, IT / Software / Systems , Merrimack, Northeast