Account Operations Specialist

Company: 4AllPromos
Location: Essex
Posted on: March 20, 2025

Job Description:

Description: Account Operations SpecialistMake a Difference for Our Customers Every DayLocation: Essex, CT (There is an opportunity for a hybrid schedule after training and based on performance)Hours: 10:00-6:00 pm Full-time, non exempt. At 4AllPromos, our goal is to provide an exceptional customer experience every day. The Account Operations Specialist plays a key role in ensuring seamless communication and coordination between our company and clients. This position supports account managers, streamlines processes, and enhances overall customer satisfaction.Key Responsibilities:Account Manager Support: Act as the primary point of contact for account managers, assisting with inquiries, providing support, and ensuring a smooth customer experience.Cross-Functional Coordination: Work closely with sales, marketing, operations, and customer service teams to fulfill client requests, resolve issues, and meet service level agreements (SLAs).Client Onboarding: Assist with the onboarding process for new clients requesting online quotes by gathering necessary documentation, setting up accounts, and providing pricing details.Data & CRM Management: Track client interactions, update order information, and document approvals within the CRM system, ensuring accurate records and timely follow-ups.Stock Issue Resolution: Support account managers in identifying and recommending alternative product options when stock shortages arise.Client Feedback Collection: Gather feedback from clients one month after issue resolution to assess satisfaction and identify areas for improvement.Requirements: Who You Are:Customer Service Excellence: Strong interpersonal and communication skills to engage with clients and address concerns effectively.Organizational & Multitasking Abilities: Ability to manage multiple client accounts and prioritize tasks efficiently.Attention to Detail: High level of accuracy in handling client records, managing contracts, and executing account-related tasks.Problem-Solving Mindset: Analytical skills to identify root causes of issues and implement effective solutions in collaboration with internal teams.Team Collaboration: Ability to work effectively within cross-functional teams to meet client needs and achieve business objectives.Technical Proficiency: Experience with CRM software, Microsoft Office (particularly Excel), and other business tools for data management and reporting.Client Relationship Management: Proactive approach to building and maintaining strong client relationships through regular communication and problem-solving.Adaptability: Flexibility to adjust to evolving client needs, business priorities, and industry trends.What You Bring:High school diploma or equivalent; some college coursework is a plusPrior administrative and customer service experienceStrong communication, interpersonal, and decision-making skillsA proactive, positive attitude with a focus on solutions and customer satisfactionAbility to multitask and prioritize in a fast-paced environmentComfort with technology: experience with Google Workspace and CRM systems is a bonusAbility to type at a minimum 40 WPMPhysical Requirements:Ability to remain in a stationary position for prolonged periods while working at a computer.Ability to communicate effectively with customers over the phone and via email or live chat.Must be able to perform repetitive tasks, such as typing, with attention to detail.Compensation details: 24-27 Hourly WagePIf011903e485f-25660-36952536

Keywords: 4AllPromos, New England , Account Operations Specialist, Other , Essex, Northeast