Account Representative

Company: AMETEK, Inc.
Location: Southington
Posted on: April 27, 2025

Job Description:

Ametek, Inc.

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.

Job description: Paragon Medical, a business of AMETEK, is a trusted partner in medical device manufacturing, offering end-to-end solutions from concept to final production. With expertise across various applications, we deliver high-precision components and complete products tailored to exceed customer expectations.



The overall goal for Customer Service is to manage all activities, both internal and external, associated with existing product and/or tasks that are related to new project development. Customer Service is also the gatekeeper for all incoming sales orders and associated tasks, including receipt, entry, processing, and acceptance. Customer Service is responsible to monitor and communicate delivery schedules for all projects via customer status reports. Customer Service initiates, routes, coordinates, and monitors all RGAs and customer complaints. Customer Service is a support organization to the Production Manager, Scheduling and Shipping on an as needed basis. Customer Service is responsible for providing accurate, proactive communications to internal as well as external customers.



Role Responsibilities:



Enter and process sales orders as they are received.
Provide customer with an order acknowledgement to confirm pricing and delivery.
Provide reports or sales orders to the appropriate manufacturing, sales, project management, and Account Executive representatives.

Distribute sales order agendas and conduct sales order meetings, as assigned.

Attend production meetings to ensure on-time delivery of orders. Alert Production Manager of major delivery problems or concerns.

Coordinate delivery dates and provide weekly updates to customers via weekly status reports, online supplier portals, and/or conference calls.

Fax, email, distribute, and maintain files for all quotes, including pricing matrix for each customer on an as needed basis.

Ensure that if a quote affects a current order, the customer is notified and a revised PO is received before order is shipped.

Order any miscellaneous items (i.e., labels, insert sheets, etc.) required from the customer to fulfill requirements of purchase orders. Ensure timely delivery.

Manage customer prints using document control system. Ensure customer prints are in house for all incoming orders that are ordered by revision and/or at the correct revision. Work with customers to obtain the appropriate documentation, blueprints, or specifications required for an order and may start engineering changes as required.

Update customer database, as required.

Update Visual Manufacturing upon product launch to ensure appropriate items are input onto the sales orders.

Track all customers Delivery and Quality scores on an as needed basis.

May manage all product returns and customer events.

May support production activities and administration functions.



Education:

High School Diploma or GED



Experience:

0-3 years of customer service or related experience in manufacturing environment required

Keywords: AMETEK, Inc., New England , Account Representative, Other , Southington, Northeast