NETWORK ANALYST
Company: CAI
Location: Augusta
Posted on: October 12, 2024
Job Description:
Job ID NumberR3689Employment TypeFull timeWorksite
FlexibilityRemoteJob SummaryAs the Network Analyst, you will
monitor network, system, and application performance as well as
perform proactive monitoring and troubleshooting of enterprise
systems.Job DescriptionWe are seeking a Network Analyst to monitor
network, system, and application performance as well as perform
proactive monitoring and troubleshooting of enterprise systems.
This position will be full-time and remote.What You'll Do
- Perform proactive monitoring and troubleshooting of enterprise
systems
- Monitor network, system and application performance,
availability and capacity
- Respond to alerts and escalate issues identified through
monitoring tools and tickets
- Provide direct support for system issues, outages, slowdowns
and interruptions
- Answer overflow calls during first shift and take second and
third shift phone calls and tickets for the IT Service Desk
- Use software, such as Remedy or ServiceNow to report, track and
resolve issues
- Escalate alerts and system issues to PM Engineers, Application
Engineers and Systems Engineers as needed
- Thoroughly and comprehensively document proceduresWhat You'll
NeedRequired:
- BS degree in Computer Science, Information Systems or a related
subject; or equivalent real-world experience
- Experience with Windows and Linux system administration
- Familiarity with SolarWinds Orion or equivalent monitoring
platforms
- Familiarity with Cisco, CheckPoint and other enterprise network
and firewall platforms
- Familiarity with networking devices, protocols (TCP/IP) and
corresponding access-related problems (preferred)
- Familiarity with performance and availability monitoring
software
- Familiarity with ticketing/request management software, such as
Remedy or ServiceNow
- Excellent written and oral communicationPhysical Demands
- Ability to safely and successfully perform the essential job
functions consistent with the ADA and other federal, state, and
local standards
- Sedentary work that involves sitting or remaining stationary
most of the time with occasional need to move around the office to
attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a
mouse, keyboard, and monitorsReasonable Accommodation StatementIf
you require a reasonable accommodation in completing this
application, interviewing, completing any pre-employment testing,
or otherwise participating in the employment selection process,
please direct your inquiries to application.accommodations@cai.io
or (888) 824 - 8111.Equal Employment Opportunity Policy StatementIt
is the policy of CAI not to discriminate against any employee or
applicant due to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, marital status, genetic
information, disability or being a protected veteran. It is also
the policy of CAI to take affirmative action to employ and to
advance in employment, all persons regardless of race, color,
religion, sex, sexual orientation, gender identity, national
origin, age, marital status, genetic information, disability or
being a protected veteran, and to base all employment decisions
only on valid job requirements. This policy shall apply to all
employment actions, including but not limited to recruitment,
hiring, upgrading, promotion, transfer, demotion, layoff, recall,
termination, rates of pay or other forms of compensation and
selection for training, including apprenticeship, at all levels of
employment. Employees and applicants of CAI will not be subject to
harassment due to race, color, religion, sex, sexual orientation,
gender identity, national origin, age, marital status, genetic
information, disability or being a protected veteran. Additionally,
retaliation, including intimidation, threats, or coercion, because
an employee or applicant has objected to discrimination, engaged or
may engage in filing a complaint, assisted in a review,
investigation, or hearing or have otherwise sought to obtain their
legal rights under any Federal, State, or local EEO law is
prohibited.
Keywords: CAI, New England , NETWORK ANALYST, Professions , Augusta, Northeast
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